Cancellation & refunds

Effective 3 November 2026. Contact Space AI Technology UK Ltd at support@spaceaitechnology.com, +44 7426 013777, or 142–143 Parrock Street, Gravesend, Kent, DA12 1EY, UK.

Before purchasing

An enquiry is free to submit and creates no payment obligation. Paid assessment fees and service charges are confirmed before you agree to buy. This policy is supplied with the client agreement.

Consumer cooling-off period

Where the UK distance-contract cancellation right applies, you may cancel a service contract within 14 days after the day it is entered into, without giving a reason. Email or write to us with a clear statement and enough information to identify your engagement.

We will not begin during that period unless you expressly request an early start. If you request an early start and then cancel, you may owe a proportionate amount for services supplied up to cancellation where the applicable requirements have been met. You lose the cooling-off right once the service has been fully performed only where you expressly requested early performance and acknowledged that consequence. These choices are collected separately when contracting; submitting this enquiry does not give them.

Refunds due following a valid statutory cancellation are made within 14 days after we are informed, using the original payment method unless otherwise agreed, without a refund fee.

Other cancellations

For business clients or cancellation outside an applicable cooling-off period, we account for completed work and approved, non-recoverable third-party commitments as set out in the signed agreement, and refund any prepaid amount not properly due. We provide an itemised explanation rather than applying a blanket no-refund rule.

Retainers

Give 30 days’ written notice. We confirm the service end date, work due during the notice period and any proportionate final billing adjustment. Unused monthly task allowances do not roll over; this does not override statutory rights.

Service problems

If work is incorrect or does not match the agreed scope, contact us promptly so we can investigate and arrange an appropriate remedy. A negative eligibility finding or independent platform rejection is not by itself a failure to deliver an agreed assessment or drafting service. Your statutory rights remain unaffected.

Optional cancellation notice

You may copy the following into an email or letter:

To Space AI Technology UK Ltd:
I give notice that I cancel my contract for the following service: [service].
Contract date: [date].
Client name: [name].
Address or contact email: [details].
Invoice/reference: [reference].
Date: [date].
Signature: [only if sent on paper].